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Store Policy

Transparency and Care

Doos Doodles has the goal of giving our customers a fair, rewarding, and enjoyable shopping experience while displaying our creative portfolio. Our store policies are detailed below, please have a look and contact us to learn more.


We are committed to protecting the personal information of all our customers and site visitors. When you visit our website, www.doosdoodles.com (the "Site") owned and operated by Doo’s Doodles LLC., ("Doos Doodles," "we," "us," or "our"), we ensure any information that we collect is completely safe and secure. We are the data controller for all our services, the one in charge of protecting your privacy.

PRIVACY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

We published this notice to help you understand:

  1. When and why we collect information from you

  2. How we use the data that we collect

  3. Who we share your data with and why

  4. What your rights are concerning any personal data we collect


WHAT INFORMATION WE COLLECT

We are dedicated to collecting data only when it is essential to improving your shopping experience and the ease with which you can interact with our site. The information we collect is either "Personal Information," information like your name or email that can be used to personally identify you, or "Non-Personal Information," information like your IP address or browser type that does not personally identify you.

Personal Information We Collect:

  1. When You Create an Account

    1. First Name

    2. Last Name

    3. Email

  2. When You Place an Order

    1. Full Name

    2. E-mail address

    3. Phone Number

    4. Credit card number (we do not store this information)

    5. Shipping Address

    6. Billing Address

    7. Purchase Order

  3. When You Contact Us

    1. Full Name

    2. Email Address

    3. Record of Live Chat or Email Messages

  4. When You Submit a Product Review

    1. Full Name

    2. User Submitted Images/Videos (when applicable)


Non-Personal Information We Collect:

  1. the IP address of your computer and the country that it is located in

  2. The items in your current cart

  3. the type of browser software that you are using

  4. the dates and times that you access our website

  5. the website address that linked you to our site, if applicable

  6. search engine search terms used and clicks on our advertisements

  7. other data about how you navigate and use our site (i.e. what you click)


How We Use Your Information:

  1. We want you to know how and why we use all the information that we collect. Everything we do with your data is done for one or more of the following reasons:

  2. legitimate interests, when your data is used to allow us to provide you the best possible browsing, shopping, and delivery experience;

  3. consent, when your data is used in a way that you specifically agreed for us to use it;

  4. contractual, when your data is used to fulfill a contractual agreement;

  5. legal obligation, when your data is used due to a legal or statutory requirement.


COMMUNICATION

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


RETURN POLICY 

It is best to contact Doo's Doodles before returning any products. We do not refund orders for buyer’s remorse. Refunds for products, face masks, as well as size exchanges are to be offered at our discretion.


Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us as soon as possible. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Doo’s Doodles facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).


Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. (if and as applicable).

If you haven't registered an account on and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.